Frequently asked questions answered by experts….

 

Faqs

We try to despatch your order as quickly as possible, quite often on the same day, via Parcel Force couriers. Deliveries usually arrive within 3 working days.
We are confident that you will be happy with your purchases. However, in the event that you wish to exchange or return an item(s), please do so within 14 days of receipt of the order. You can return your purchase for up to 14 days from the purchase date for a full refund. Goods must be unused, unwashed, undamaged and in perfect condition. Please include your original receipt when returning goods that comply with the above. Once your return is received and inspected by us (usually within 24 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit/debit card or original method of payment within 3 days. For hygiene reasons we cannot accept returns of used bedding. Since we cannot be held responsible for parcels lost during return to us, please obtain a ‘Proof of Posting’ certificate from your Post Office or courier delivery service. We regret however, that return postage & packaging cannot be refunded.
All Hungarian, Canadian, Siberian, Austrian and Merino duvets have a 10 Year Guarantee.
You must notify us as soon as possible of any change you want to make as all goods are normally dispatched within 24 hours.
We will ensure that goods are dispatched to you in perfect condition. In the unlikely event that any mishap has occurred before dispatch, please telephone our office on 01484 302019 or email us via our contact form immediately and we will dispatch replacement goods as soon as possible.
The courier will leave a card to say they tried to deliver and will normally leave a telephone number to re-arrange delivery. Note: If you include your mobile number when proceeding through the checkout pages our courier will text you the day before they deliver the goods.
Yes. Goods are normally delivered to the card holders address (Billing address), however this can be changed to the address of your choice through the checkout page (Ship to a different address?).
No, all our goods are sent by Parcel Force couriers, free of charge within the UK.
Secure payments can be made through our website. We accept most major credit/debit cards through our secure online payment providers Paypal or Stripe. Alternatively, telephone orders are also accepted by calling a member of our sales team.
Select your item(s) and click “add to cart” button. When you’ve finished shopping, proceed to checkout to confirm your order. Click “checkout now” to enter your billing address and / or shipping address. You will then be able to pay for your product(s) securely through Paypal, even if you don’t have a Paypal account you can use your credit / debit card. Just checkout as “guest” on the secure Paypal page.
We only use your details (billing/shipping address and email) to process your order, we do not pass on to any third parties. We do not store any credit card/bank card information. Orders are processed through the secure payment gateways, Paypal or Stripe.
We welcome your questions and comments. If you would like to contact us please use the form below.
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